We want to ensure agents offer an exceptional customer experience this AEP, stay connected to their beneficiaries post-enrollment and retain them as customers life. This article provides highlights of some of the engaging and effective digital tools on ConnectureDRX...
Amanda Heck VP Health Plan Sales ConnectureDRX What is full circle onboarding and why is it a valuable tool for health plans? Amanda: Full Circle Onboarding is a comprehensive health plan acquisition strategy that capitalizes on every touch point in the member...
Health plan Star ratings in 2022 are higher than ever due, to a large extent, to the impact of the Covid pandemic. But, we could see falling Stars in ’23 and ’24 when CMS “guardrails” come back in place. To prepare, health plans need to consider: CAHPS Surveys (now...
Star Ratings are the highest they have ever been. Due primarily to the unprecedented impact of the Covid19 pandemic, the number of health plans with a five-Star rating are in abundance for 2022. Sixty plans now have a five-star rating in 2022 that did NOT have this...
Part II – This is the second part of a two-part blog series. The Solutions: Improve the member experience with solutions that uniquely target each phase of the health plan member journey. In Part I, we addressed three key challenges facing health plans today:...
Part I – This is the first part of a two-part blog series. By 2060, 95 million seniors will be eligible for Medicare (U.S. Census Bureau), nearly a 70% increase in the number of those eligible today. Americans aren’t just aging, they are living longer AND living...
