Personalize your Member, Broker and Call Center Experiences
Watch Medicare Enrollments Rise and Member Retention Soar, even when face-to-face may no longer be an option.
ConnectureDRX Business Continuity Technology for Call Centers. Check it out.
ConnectureDRX Best Fit Plan Technology powers PlanCompare ONE, the platform for decision-support tools that enable health plans to consistently pair beneficiaries with their best-fit Medicare plans, improving member satisfaction, retention and brand loyalty.
Get the most current Rx data on every member with ConnectureDRX DATA PRELOAD for Call Centers
“ConnectureDRX preloading of medicine cabinet and demographic information has cut our agent call handling time from 20 minutes to about 7-8 minutes per caller. Each call center agent can now support 7 members an hour versus 3 (without data preloading).”
Large regional health plan, ConnectureDRX customer
Call Center Operator
Health Plans benefit from ONE Omni-channel.
Direct-to-consumer, broker and call center channels on ONE platform.
- Call center and broker tools for selling and enrolling beneficiaries in Medicare plans
- MA, MAPD, PDP and MedSupp insurance options
- Hosted and API solutions
- Built-in compliance through the configuration choices you make
- Your script can be included with call center script integration
- Optional CRM integration
- Dashboards, reports and pre-loaded data reduces administrative time and increases sell time
- Drug costs and total out-of-pocket estimates integrated into shopping tools
- Unparalleled distribution opportunities through our multicarrier BrokerLink network
ConnectureDRX’s DrugCompare (prescription medicine drug price comparison tool) for carriers and PBMs can be integrated and deployed for members in all plans, including group, individual and Medicare.
DrugCompare provides pricing for brand medicines, generics and offers extensive therapeutic alternatives not typically found in other drug comparison tools.
Shopping, Quoting and Enrollment
Simple shopping, quoting and enrollment tools enhance your brand and give members personalized decision-support.
Privacy and HIPAA compliance ensured. We’ve never lost an enrollment in 15 years.
Broker and Call Center Tools
Broker and call center solutions make quoting easier and faster for Medicare, Medicare Advantage, Medicare Supplement and drug coverage options.
Engagement solutions, including our award-winning DrugCompare tool, helps consumers, health plans and employers manage the costs of prescription medicines year-round with therapeutic alternatives and more.
Analytics and Reporting
Data analytics and reporting enable you to take action during critical enrollment periods and adjust your go-forward strategies.
We monitor the changing nature of regulations to offer you compliant sales automation tools.