The Journey to an optimal member experience and higher Star ratings means paying attention to the member journey…
From Member Acquisition to Member Engagement to Member Retention.
Every stage of the journey matters, and we have the right solutions for every member touchpoint.
ConnectureDRX health plan solutions positively impact every stage of the member journey. Establish new connections with our proven ACQUISITION SOLUTIONS. Get members to take action with our targeted ENGAGEMENT SOLUTIONS. And, build brand loyalty with our data-driven RETENTION SOLUTIONS.
“ConnectureDRX preloading of medicine cabinet and demographic information has cut our agent call handling time from 20 minutes to about 7-8 minutes per caller. Each call center agent can now support 7 members an hour versus 3 (without data preloading).”
Large regional health plan
Call Center Operator
Health Plans benefit from ONE Omni-channel.
Direct-to-consumer, broker and call center channels on ONE platform.
- Beneficiaries always find their best fit Medicare plans
- All plan types: MA, MAPD, PDP, MedSupp and Ancillary products
- Hosted and API solutions
- Built-in compliance through your configuration choices
- Integrate with your call center script
- Optional CRM integration
- Dashboards, reports and pre-loaded data reduces administrative time and increases sell time
- Drug costs and total out-of-pocket estimates integrated into shopping tools
- Unparalleled distribution opportunities through our multicarrier BrokerLink network
- Telephonic Enrollments for Agents
ConnectureDRX’s DrugCompare (prescription medicine drug price comparison tool) for carriers and PBMs can be integrated and deployed for members in all plans, including group, individual and Medicare.
DrugCompare provides pricing for brand medicines, generics and offers extensive therapeutic alternatives not typically found in other drug comparison tools.
Shopping, Quoting and Enrollment
Simple shopping, quoting and enrollment tools enhance your brand and give members personalized decision-support.
Privacy and HIPAA compliance ensured. We’ve never lost an enrollment in 15 years.
Broker and Call Center Tools
Broker and call center solutions make quoting easier and faster for Medicare, Medicare Advantage, Medicare Supplement and drug coverage options.
Engagement solutions, including our award-winning DrugCompare tool, helps consumers, health plans and employers manage the costs of prescription medicines year-round with therapeutic alternatives and more.
Analytics and Reporting
Data analytics and reporting enable you to take action during critical enrollment periods and adjust your go-forward strategies.
We monitor the changing nature of regulations to offer you compliant sales automation tools.