Voice of the Medicare Consumer Survey 2023
Medicare Consumers are Talking.
We are Listening.
Over the past 12 years, ConnectureDRX has surveyed nearly 24,000 healthcare consumers and Medicare beneficiaries to gain insights into their insurance plan shopping and enrollment behaviors. These insights are critical in supporting our health plan, FMO, agency and agent partners to understand why beneficiaries choose a given plan, why they switch and how they engage with their agents, among others. These surveys also support ConnectureDRX in driving product innovation in technology solutions and services.
We ask beneficiaries, among questions:
- How and where they purchase their Medicare plans
- Role of agents in plan selection, plan changes
- Reasons for staying with plans, reasons for switching
- Overall satisfaction with plans and carriers
- Level of TRUST with carriers, government, agencies and agents
- Impact of drugs on plan selection
Highlights of the 2023 Voice of the Medicare Consumer Survey:
Demographics of respondents:
%
Female
%
Male
%
Retired
%
Employed
Plan types held by respondents:
- Have Medicare only, down 9% from 2022 survey 60%
- Carry Original Medicare, up 65%
- Medicare Advantage 38%
- Medicare Supplement 22%
Role of Agents:
%
Call an agent they trust to get advice on plan options
%
Talk on the phone with their agent (54% of younger seniors prefer the phone)
%
Meet in person with their agent
TRUST:
- Stayed with their Medicare “brand” due to Trust in carrier 56%