ConnectureDRX Call Center Technology Delivers When Face-to-Face May No Longer be an Option
PlanCompare ONE for call centers allows agents to connect with beneficiaries online and over the phone to get enrollments done in ONE call.
Get the most current Rx data on every member with ConnectureDRX DATA PRELOAD for Call Centers
“ConnectureDRX preloading of medicine cabinet and demographic information has cut our agent call handling time from 20 minutes to about 7-8 minutes per caller. Each call center agent can now support 7 members an hour versus 3 (without data preloading).”
Large regional health plan, ConnectureDRX customer
In-person meetings between agents and consumers may be a thing of the past.
Seniors are at home, and they want to connect. They need a live person to talk to who can answer their insurance questions, calm their fears and help them enroll in their best-fit Medicare plans confidently and securely.
Phones are ringing and call center agents are more in demand than ever before.
To complete a Medicare enrollment in one call, call center agents need everything at their fingertips in one place. With ConnectureDRX technology, agents can easily answer questions and take enrollments on the spot.
When seniors need to speak to a live person, ConnectureDRX technology helps call center agents:
1. Guide beneficiaries in comparing Medicare plans personalized to them
2. Expedite every call with custom scripting on screens
3. Enroll beneficiaries in their best fit plan (with no cost surprises) in one call
4. Move effortlessly on to the next call and another successful enrollment
Pre-populated demographics makes finding beneficiaries a breeze
Agents can easily search for beneficiaries with pre-loaded demographic information. A custom script on same page allows agents to communicate effectively with seniors, guiding them to view personalized plans and select their best fit plan in one call. Seniors benefit by knowing their best fit plan includes drug costs and all out-of-pocket estimates.