What good is having a great product without great service and support? Not much. At Connecture, we pride ourselves on our impeccable service. From the sales process to implementation and beyond, we see ourselves as partners in our customers' success. It is our deep industry and product knowledge combined with proven but flexible methods that allows us to provide added value to our customers. We understand the challenges health plans face and we know how to overcome those challenges. We make it our business to help you make the most of yours.

Our Implementation Services staff manages the implementation process from configuration through user acceptance testing to deployment. After deployment, our Customer Support staff takes over providing ongoing support, maintenance, and hosting services. We also offer consultative support such as workflow assessment, return on investment studies, and rollout programs to help you get the results you expect.

And because we solely focus on the health insurance industry, we have dedicated resources that monitor the federal and statutory regulatory environment, including HIPAA and relevant state regulations. We work closely with some of the industry's leading advocacy groups, such as AHIP and BCBSA, to stay current on these regulations. We also work with each of our customers on HIPAA and related privacy matters, both at the federal and state level, and actively participate with our customer's legal and regulatory teams, as well as technology resources, to ensure that HIPAA guidelines and regulations are implemented according to their specific requirements.

With 797 cumulative years of health insurance experience, our staff provides:

Insurance Domain Expertise - We know your business. Our staff has an unsurpassed understanding of the industry gained through our extensive experience delivering solutions to health plans of all sizes.

Product Knowledge - Our services team knows the product suite from end-to-end and understands how to make it work in your business. Our staff completes ongoing training courses to keep them up-to-date on all new product enhancements.

Methods and Tools - Our approach is to assist and guide our customers through the solution delivery process, using carefully developed standards, procedures, processes and tools as well as a proven methodology for configuration and development. We use productivity tools to help improve speed and quality.

Project Management - Our approach is to work collaboratively with your team, leveraging your in-depth knowledge of your current and planned business and technical environment. We spend time with your management and with executive sponsors to make sure we are meeting everyone's objectives and adjusting as necessary.

Testing - Connecture employs a dedicated team of Quality Assurance (QA) Analysts to review and test all solutions prior to delivery to our customers for User Acceptance Testing. We work closely with your team to ensure our test cases are in synch to ensure high quality throughout the life of the solution.

Integration - As a standard component of all our implementations, Connecture has successfully integrated with and leveraged existing legacy system functionality. This flexibility and experience will help to reduce project costs, implementation timeframes and total cost of ownership.

Deployment Options - Connecture offers both installed and hosted approaches for our solutions. Connecture currently provides hosting services for many of our customers, including several of the largest health plans in the country. Some of these customers choose long-term hosting; others start with a hosted solution to gain speed to market and then transition the solution to their data center. Some customers choose to have us manage the application hosted in their data center. In all of these options, we meet service level objectives that are important to our customers both during peak and slow times.

Customer Support - Once your solution is launched we provide you with an experienced team of professionals to maintain business rules for you and grow the platform as your business needs change. We continue to work with you and your team post-launch to meet your ongoing requirements. Connecture's superior customer support can resolve the full range of technical issues facing your enterprise, from scheduled upgrades to unscheduled outages. Customer support is provided directly by our staff.