At Connecture, we consider ourselves partners in our customers' success. Since our inception we have had the privilege of working with many industry leading health insurance organizations including 10 of the top 20 health plans in the nation. We also have extensive experience in assisting health plans that are looking to grow their business by expanding existing markets or breaking into new markets.

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Metrics
Our customers look to us to address many of their key opportunities and challenges, including:

• Achieving membership and revenue targets
• Lowering renewal process time and costs
• Improving sales channel / product profitability
• Single data entry into multiple systems
• Securing access to consistent, consolidated information
• Shortening lengthy and intensive underwriting processes
• Enhancing broker / agent productivity and loyalty
• Developing accurate pricing decisions
• Reducing lengthy sales cycles
• Improving retention
• Maximizing cross-selling efforts
• Efficient web and legacy system integration
• Eliminating obsolete collateral materials
• Managing compliance issues

Customer Success Metrics
Customers depend on us to deliver the results they need to achieve their business objectives. Our proprietary business case analytical tools help health plans identify the likely return on investment associated with implementing our solutions. Results achieved by our customers include:

• System investment payback in 6 months
• Shortening of sales and renewal cycles from 3-4 weeks to less than 1 day
• Extensive broker adoption in less than 3 months
• 227% Increase in online applications from prior portal
• 225% Increase in online sales closure rates
• 242% Increase in online broker applications submissions
• 1.5% Improvement in retention rates
• 30% Decrease in quote to enrollment turnaround
• 40% Decrease in collateral material / distribution
• 44% Reduction in online abandonment rate
• 60% Reduction in projected resource additions